Mama Killa World (MKW)
Scope: spiritual/educational & wellness activities (non-medical)
Official WhatsApp: +599 9 523-5214 (Curaçao)
Last updated: 15/10/2025
Official channel: all bookings are made via direct WhatsApp with Mama Killa at +599 9 523-5214.
Website form: if you submit the web form, we will contact you via WhatsApp or email to continue. A booking is confirmed only after the three requirements in §2 are completed.
Written confirmation: you will receive a confirmation with date, times, approximate location, and your Preparation Guide.
Preparation note: participation requires following the Practice-Specific Preparation Guide (diet & abstinence) before any practice—see Health & Safety.
Payment: deposit/retainer or full payment as stated for the event. Payment places a provisional hold on your spot.
Screening: truthful Health Questionnaire and, when applicable, a brief interview.
Consents: Informed Consent and any required Addendum (e.g., Kambô).
Final confirmation is issued only after all three are completed (payment, screening, and consents).
Deposit/retainer: non-refundable (covers planning, seat hold, coordination).
Balance: due by the deadline communicated for your event; unpaid balances may lead MKW to release the spot (cancellation rules apply).
Gateway/bank fees: processor/bank fees are non-refundable.
Currency & charges: prices appear in the indicated currency; your bank may apply FX/issuer fees.
Administrative cancellation fee: none (MKW does not charge an admin fee for participant cancellations).
When you cancel, you may select one of these options:
A) 100% MKW Credit
Receive MKW Credit for 100% of amounts paid to use toward another event within the validity period (§5).
Best option to keep full value and flexibility.
B) 30% cash refund
Receive a cash refund of 30% of the amount actually paid.
The remaining 70% is non-refundable (covers coordination, preparation, and opportunity cost).
Gateway/bank fees remain non-refundable.
C) 100% cash refund
Receive a cash refund of 100% of the amount actually paid.
Gateway/bank fees charged by processors/banks remain non-refundable.
If you only paid the deposit, note the deposit is non-refundable by default; Option C would return cash only if the specific event page explicitly states a refundable deposit.
Note: Deposits are non-refundable unless a specific event page explicitly says otherwise. You can always choose Option A (100% MKW Credit) for the deposit.
Validity: 12 months from issuance (unless the event states otherwise).
Transferability: transferable once to another person with prior approval, provided they pass screening and sign consents.
Scope: applicable to sessions, workshops, or retreats. If the new event costs more, you pay the difference; if less, the remainder stays as active credit.
Not convertible to cash (unless required by law).
Request window: please request your refund or credit within 30 days of notifying your cancellation.
Processing time: once approved, refunds are processed within 7–15 business days (your bank/processor may take longer).
Method: same payment method when possible; otherwise bank transfer (bank charges may apply).
1–1 sessions / 1-day workshops: 1 reschedule free of charge if requested ≥72 hours before; additional reschedules may be declined or offered as MKW Credit.
Retreats / multi-day events: reschedule subject to availability. If not feasible, you may choose A) 100% Credit, B) 30% cash, or C) 100% cash per §4.
No-show (no timely notice): no refund and no credit.
Late arrival: for safety, entry may be denied once the practice starts; no refund.
Early exit: no partial refunds.
MKW may change date/time/venue or cancel due to operations, safety, public health, weather, force majeure, or team unavailability.
If MKW cancels or changes and you cannot attend, you may select:
Move to the new date, or
A) 100% MKW Credit, or
C) 100% cash refund.
MKW may withdraw participation for failure to follow preparation, inappropriate conduct, false/incomplete information, or safety concerns (see Health & Safety). In such cases, refund eligibility may be limited per §§4–8.
Events beyond reasonable control (e.g., natural disasters, public health emergencies, conflict, transport closures, authority orders, critical utility outages).
In force majeure, we prioritize safety and rescheduling. If not possible, we will offer A) 100% Credit or C) cash refund (full or partial) depending on costs already incurred.
WhatsApp = written notice: messages to the official WhatsApp count as written communication (timestamp = event’s local time).
Identity verification: for security, we may verify identity before processing changes/refunds.
Information integrity: if we detect false/omitted screening/consent data, MKW may void the booking without refund and/or deny participation for safety reasons.
Please contact us first before initiating any chargeback.
Sharing chats and receipts speeds resolution. Chargebacks without prior contact may delay your case and affect eligibility for future credits.
Every booking implies acceptance of Health & Safety, the Preparation Guide (diet & abstinence), and the Informed Consent (and any required Addendum).
MKW may pause or decline participation if screening or behavior indicates risk. This may result in no refund per the rules above.
MKW operates according to the laws and accepted practices in each location.
This policy is general; it is not an offer of services with controlled substances in all territories. Availability of visionary-plant ceremonies depends on jurisdiction, permissions, and active protocols.
This policy may be updated; the current version will be published.
Official WhatsApp: +599 9 523-5214
Email: info@mamakillaworld.com
